Customer Service

Online Shop Support

For information regarding online orders or our Online Shop:


*Due to local government regulations, our customer service team are unavailable by phone. Please send us an email or use the chat icon in the bottom right. We look forward to assisting you with your query.


For answers to your questions, we would encourage our consumers to first read the updates posted on our help page here.


E-Mail: click here

Due to the current circumstances we are receiving a high number of queries, we do anticipate a longer response time of up to 5 days. We would encourage our consumers to chat with us online wherever possible.


Live Chat:

Click the icon on bottom right of your screen, or download the adidas app to chat now:

App Store (Click here)

Google Play (Click here)


Our Online Shop Customer Service advisors are available:

Mon to Fri 9am-5pm (AEDT)

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