What is adidas returns policy?

If you change your mind or make a wrong selection, you may be entitled to a refund under our change of mind returns policy. Simply follow the steps explained in this section.

 

Our change of mind returns policy applies in addition to, and does not affect, your rights under the consumer guarantees which apply under the Australian Consumer Law.

 

 

In-store purchases

To successfully make a return or exchange in-store please bring your original purchase receipt in-store with you. 

We are happy to exchange or refund product* within 30 days of purchase.

Products must be in original condition and accompanied by a receipt or proof of purchase.

 

Purchases made online must be returned via our online returns process below as they will not be accepted in our retail stores.


*For hygiene reasons there is NO refund on facemasks, swimwear, hats, socks, caps, undergarments, drink bottles and goggles unless they are faulty or not fit for purposes. Our change of mind returns policy applies in addition to, and does not affect, your rights under the consumer guarantees which apply under the Australian Consumer Law. If purchasing with AfterPay, you will be bound by AfterPay’s T&C’s.
 

View our store trading hours and store locator pages here.

 

Online purchases

Online purchases can be returned using ParcelPoint or Australia Post as per below instructions. 

If you need help re-purchasing, please contact our customer service team here

 

How do I return an item?

1.    To start your Return visit www.parcelpoint.com.au/adidas 

 

2.    Click ‘Book a Return’ and fill in the fields. Please note: 


•    You will need your original order ID to book in your return. It starts with AAU followed by 8 digits. 
•    Make sure you use the complete order ID, e.g. AAU12345678. You can find this number on your order or shipping confirmation email and on your invoice.

 

3.    Select a method to send your return parcel using ParcelPoint or Australia Post.  Both returns methods are free of charge and include tracking.


4.    Drop off your parcel to a ParcelPoint Returns location (only if selected ParcelPoint), or to your nearest Australia Post office (only if selected Australian Post).
 

  For more information on ParcelPoint Returns locations and trading hours please view here

ParcelPoint

 

 

How do I track my return?

•    ParcelPoint: Visit http://parcelpoint.com.au/track and use the ‘ParcelPoint ID’ to track your return. You will find your ParcelPoint ID on your ParcelPoint Returns slip.


•    Australia Post: Visit http://auspost.com.au/track and use the ‘Article Number’ to track your return. You will find the ‘Article Number’ on your receipt.
 

 

What is your returns period?

We can only accept returns under our change of mind returns policy within a 30 Day return period. If a return older than 30 days reaches our warehouse, adidas cannot accept the returned items and cannot give a refund under our change of mind returns policy. Our change of mind returns policy does not apply to Yeezy product. However, this does not affect your rights under the consumer guarantees which apply under the Australian Consumer Law. 

 

 

When will I get my refund?

Refunds are processed within 28 days. Our quality assurance team inspects all returned products to confirm whether they meet the requirements of our Return Policy. After that, it takes 1-2 days to make the refund to your payment account. Some banks and credit card providers may take a bit longer to apply the credit to your account.

 

 

Can I exchange an item I purchased online?

Unfortunately, we are unable to exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on change of mind returns when the return is in line with our returns policy.

 

If you need help re-purchasing, please contact our customer service team here

 

 

What should I do if my product arrives damaged or defective, or isn't what I ordered?

If you have received a damaged or defective product, please return the product as per the return instructions. Our returns policy applies in addition to, and does not affect, your rights under the consumer guarantees which apply under the Australian Consumer Law.

 

If you have received the incorrect order, please contact our customer service team here and let the team member know the details of your order and they will assist you.

 

Will you refund my shipping / delivery costs if I return my order?

We will refund the complete cost of the return. We will not refund the shipping costs. Please note all orders over $100 qualify for free shipping. 

 

Can I return items that were purchased at different times on the same returns form?

You will need to book a separate return for each order number. This means you need to generate one return label for each order.

 

Why has my order been Returned to Sender? 
There are two reasons why our courier partner has not been able to deliver your order:
 

•    Incorrect shipping address; or
•    Item has not been collected within required time frame from Australia Post.

See below for more information on next steps.

 

My order has been Returned to Sender. What happens next? 
To have your order re shipped, please contact our Customer Service team here.


If you have any questions or require support with a re-purchase please reach out to our customer service team here.


We apologise for any inconvenience caused and appreciate your patience at this time. 

 

Things to keep in mind when returning an item

•    To return under our change of mind returns policy, the garment must be unworn and in its original condition with tags still attached.
•    All return packages must be shipped using the labels generated from the ParcelPoint portal.
•    Please follow the packaging instructions as explained above to ensure we can accept your return.
•    We cannot facilitate exchanges for online purchases. If you wish to exchange a product, you will need to return your purchase for refund and place a new order

 

Contact our Customer Service team in the following instances

•    You have received the wrong order.
•    You have received the same product twice
 
Please ensure you have your packing/returns delivery note (included with your delivery) on hand when contacting our customer service team. 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you read our help pages or contact our Online Shop Customer Service team HERE.

 

Please have your order details on hand when you contact us. 

 

Our online shop customer service team are available and happy to assist you during the following times:

  • Mon to Fri  8:00AM – 8:00PM AEDT
  • Sat & Sun 8:00AM – 5:00PM AEDT