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adidas

ADIDAS GMR FAQ

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adidas GMR is a new way to play connected. Take the Tag, developed by Jacquard™ by Google and capable of detecting football-specific movement, and place it in the GMR insole. Use real-world football activity to earn rewards and improve your Ultimate Team™ in EA SPORTS FIFA Mobile through a series of specially created challenges and leaderboards.
All you need is the GMR product, a Jacquard compatible mobile device and the adidas GMR and EA FIFA Mobile apps - both of which are free to download via the app stores
The Jacquard Tag is kitted out with a gyroscope, an accelerometer, and a small processor capable of running on device machine learning that can differentiate Football-specific movements. It's able to measure the number of kicks, shot speed, run speed, and total distance run.
You require a mobile phone which supports both the adidas GMR app as well as FIFA Mobile. Find device requirements for these apps under 'What apps do I need?'
Most issues or bugs can be solved using the FAQ's or reaching out to Customer Service via the chat function in the GMR app, however if the issue persists please send a mail to: adidas.gmr@adidas.com.

GMR availability

You can buy adidas GMR in select adidas stores and on the adidas website in all available markets which are US, Canada, Japan, Australia, New Zealand, Turkey, UK, Germany, Italy, Spain, France, Netherlands, Sweden, Czech Republic, Poland, Switzerland, Greece, Denmark, Portugal, Austria, Norway, Ireland, Belgium, Slovakia and Finland.
GMR is currently not supported in all countries. The supported countries are as follows: US, Canada, Japan, Australia, New Zealand, Turkey, UK, Germany, Italy, Spain, France, Netherlands, Sweden, Czech Republic, Poland, Switzerland, Greece, Denmark, Portugal, Austria, Norway, Ireland, Belgium, Slovakia and Finland. Please sign up via your local adidas website so we can let you know when we launch in your country.
The adidas GMR insole is available in sizes from UK 3.5 to UK 13.

What is in the package?

1 Pair of GMR insoles, 1 Jacquard Tag, 1 Symmetry Tag, 1 micro-USB charging cable, 1 user manual, and 1 Jacquard sticker
If any content is missing in the package including user manual, charging cable or Jacquard Tag please follow the return process
If any content is damaged in the package including the package itself, charging cable or Jacquard Tag please follow the return process

What Apps do I need?

You will need the latest versions of both the adidas GMR app and FIFA Mobile installed on your phone. You need to be at least 13 years of age in order to connect GMR to their FIFA Mobile account.
The adidas GMR app is used to setup and manage the Jacquard Tag. It also syncs all the data from the Jacquard Tag to FIFA Mobile. You’ll be given a step-by-step tutorial on how to correctly pair your Jacquard Tag, insert it into the GMR insoles and how to connect with FIFA Mobile. Once you connect successfully to FIFA Mobile, the GMR app dashboard is enabled. The dashboard displays all relevant information about your Jacquard Tag: Battery status, connection status, name of your Jacquard Tag and a backup button to manually trigger data synchronisation with your Jacquard Tag, if required.
The GMR app is supported by Apple devices with iOS 12.1 and later. For Android phones the app is supported by Marshmallow 6.0 (API LVL 23) and later.

EA SPORTS FIFA Mobile

FIFA Mobile is the world's football game for iOS and Android, bringing the pitch to tablets and mobile devices. Build an Ultimate Team™, train players, and compete head-to-head in real-time.
To check your challenge progress, ensure your mobile device is connected to the Jacquard Tag, then open the GMR Event within FIFA Mobile.

For help with FIFA Mobile, visit https://help.ea.com/en/fifa/fifa-mobile/

EA, EA SPORTS, the EA SPORTS logo and Ultimate Team are trademarks of Electronic Arts Inc. © FIFA and FIFA's Official Licensed Product Logo are copyrights and/or trademarks of FIFA. All rights reserved. Manufactured under license by Electronic Arts Inc.

Jacquard Tag

The Jacquard Tag, developed by Google, is an advanced piece of hardware that houses tiny sensors and data from these sensors are read by Jacquard’s advanced machine learning algorithms to identify your football moves and transfer them wirelessly to the GMR mobile app.
Follow the instructions on the GMR app. Insert the Jacquard Tag button first with the adidas logo visible and the LED should be seen through the round hole in the cavity cover.
The pink symmetry tag can be placed in the cavity of your non-dominant foot in any direction.
These strips enable experiences for other Jacquard products. Visit jacquard.com to check out other Jacquard enabled products.
Insert the micro-USB charger cable in the Jacquard Tag.
Pressing and holding the button for 10 seconds with the micro-USB charger plugged in will reset the Jacquard Tag to factory defaults.
A factory reset will delete the loadable module that was downloaded in the tag. For a factory reset, pressing and holding the button for 10 seconds until you see the LED blinks amber. A reboot does not delete any data but simply resets the Jacquard Tag's CPU and reboots the firmware.
See the answer for “What is factory reset and how is different from a reboot?”. The Jacquard Tag no longer has Bluetooth pairing records for a previously paired phone. Please “forget” or “unpair” the Tag from the phone and re-initiate the pairing process.
The Jacquard Tag is in shutdown mode. Please plug in the micro-USB charger or press and hold the button for 3 seconds.
Your Jacquard Tag is resistant to rain and splashing and can be used outdoors, but it is not fully waterproof. Do not submerge the Jacquard Tag and do not use the Jacquard Tag inside a very wet shoe. If your Jacquard Tag gets wet, allow it to dry and resume using. Do not wash the Jacquard Tag as doing so may damage the Tag. The Jacquard Tag has a water protection rating of IP54 under IEC 60529. If your Jacquard Tag is damaged, water resistance may be compromised.

Charging and Battery

The Jacquard Tag can be charged with a micro-USB cable which is included in the pack.
If any content is missing/damaged in the package including user manual, micro-USB charging cable or Jacquard Tag please follow the return process.
If the Jacquard Tag is not charging please check that the micro-USB is properly inserted, and that the outlet is functional. If after troubleshooting the Jacquard Tag is still not working please follow the return process.
This depends on how much the Jaquard Tag is being used. Please keep an eye on the LED as this will give you an indication when to charge again.
It will take between 60 and 90 minutes to fully charge your Jacquard tag. Charging from your computer may take longer than charging from a USB adapter plugged into a wall socket.

Putting on, Care and Sizes

Handle your Jacquard Tag with care. You may damage the Jacquard Tag or the battery if you puncture, burn, deform, crush, drop, modify, attempt to insert foreign objects into or disassemble them. Using a damaged Jacquard Tag may cause battery overheating or injury. - Environment: The Jacquard Tag is designed to work best in ambient temperatures between 32° and 95° F (0° to 35° C), and should be stored between ambient temperatures of -4° and 113° F (-20° and 45° C). Do not expose the Jacquard Tag to temperatures above 113° F (45° C), such as on prolonged exposure to direct sunlight, on a car dashboard or near a heating vent as this may damage the product, overheat the battery, or pose a risk of fire. Do not leave your Jacquard Tag in the car interior or trunk during hot days for an extended period of time. If the Jacquard Tag becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled. - Charging: Only charge the Jacquard Tag with a USB port compliant with USB 2.0 or USB 3.0 Type A standards, or a USB power adapter that has been certified with a limited power source or PS1 output per IEC 60950-1/IEC 62368-1, with output rated 5Vdc, 1A. - Cleaning: To clean your Jacquard Tag wipe it with a soft dry or damp cloth. Do not use soaps, solvents or abrasives on the tag. - Water Resistance: The Jacquard Tag is resistant to rain and splashing and can be used outdoors, but it is not fully waterproof. Do not submerge the Jacquard Tag and do not use the Jacquard Tag inside a very wet shoe. If the Jacquard Tag gets wet, do not attempt to dry it using an external heat source. Allow the Jacquard Tag, the GMR insole, or other Jacquard compatible device to dry and resume using. Do not wash the Jacquard Tag as doing so may damage the Tag. The Jacquard Tag has a water protection rating of IP54 under IEC 60529. If your Tag is damaged, water resistance may be compromised. - Storage: Fully charge the Jacquard Tag and store disconnected from the insole or other Jacquard compatible device and your phone when not in use to maximize battery life. GMR Insoles Your GMR insole consists of a high-performance EVA compound. Nevertheless, treat it with care and make sure you air dry it once it has got wet. Always handle the shoes with care when the device is integrated. (i.e. do not hit the shoe against walls or sharp edges.) Remove the Jacquard Tag before washing and cleaning the insole or the shoes. Do’s - Wash in cold water and air dry. Dont’s: - Do not expose the insole to direct sunlight or a near heat source like an oven or a radiator after washing. - Do not use solvent-based care products such as leather creams as they will damage the surface.
The adidas GMR insole is available in sizes from UK 3.5 to UK 13.
No, in order to be able to measure your activity correctly and to prevent damage of the product or your shoes, please ensure that you are using the Jacquard Tag into a GMR insole that fits your boot properly.
The adidas GMR insole is developed to fit in all kinds of football boots (Soft Ground, Firm Ground, Hard Ground, Artificial Turf, Multi Ground, Turf and Indoor) including boots and shoes not made by adidas. Nevertheless, make sure that the GMR insole fits in the shoe properly otherwise your product could be damaged.

Pairing Process

First time pairing: Download and open the GMR app and follow the onboarding steps.
1. In order to pair the Jacquard Tag with your phone, please make sure that you have the Jacquard Tag charged at least 20%.
1.1 Solid white light = 96 - 100%
1.2 Breathing white light = 21 - 96%
1.3 Breathing amber light = 0 - 20%
2. Then press and hold the button on the Jaquard Tag for three seconds so the tag goes into the pairing mode.
2.1 Blinking white light
3. After a few seconds the Jacquard Tag's serial number will show up in the GMR app - please select it and install the latest firmware.
4. Now your Jacquard Tag is connected with the phone.
To ensure the button is successfully pressed, try pressing it with a small pointed object, like a paper clip. If the button still does not work please follow the return process.
If the Tag is charged and the LED does not pulse white when the button is being pressed and held, then it is already connected to a nearby mobile device.
Please ensure that the Jacquard Tag is charged. If you're unsure, charge the Tag for at least 30 minutes. Press and hold the button on the Tag until the light starts to flash. Then, check that your mobile device's Bluetooth is switched on. If you still can't see the Jaquard tag in your mobile device's list of available Bluetooth devices, then restart your mobile device, and reboot the Tag by holding down the button on the Tag for 8 seconds
The GMR app, on a compatible mobile device, can only be paired with one Jacquard Tag at any given time.
If the Jacquard Tag has been previously paired with another phone, it always performs whitelist advertising. In this mode, a Jacquard Tag is “visible” to other phones but cannot be paired with other phones. For example, if the Jacquard Tag has been paired with Phone A, then Phone B, C, D, etc. can “see” the Jacquard Tag but they cannot pair with it. Only Phone A can connect to the Jacquard Tag.
Please perform a factory reset on the Jacquard Tag to delete the pairing record for the phone.
Pairing establishes credentials on the Jacquard Tag and the phone for mutual authentication. Pairing DOES NOT imply a Bluetooth connection. Pairing is similar to storing the Wi-Fi password for a Wi-Fi access point on a Windows or Macintosh computer. Just like the Windows or Macintosh computer must connect to an access point, Jacquard Tag must also connect to the phone for the GMR app to talk to the Jacquard Tag.
Please unpair the Jacquard Tag from all other phones or turn off Bluetooth on the other phones. If a Jacquard Tag is paired with multiple devices and they are within Bluetooth range of the Tag, it then becomes a race where the first phone to connect to the Tag will prevent all other phones from connecting with that Tag. The Tag can only connect to ONE phone at a time.
Yes, the Jacquard Tag can remember up to six Jacquard compatible mobile devices at one time. However it can only be actively connected to one device at a time.

Dominant Foot

The Jacquard Tag understand your performance best when the GMR insole is placed in the shoe of your stronger (or dominant) foot. Kicks and shot power with your weaker foot won't be measured.
The Jacquard Tag understand your performance best when the GMR insole is placed in the shoe of your stronger foot. Kicks and shot power with your weaker foot won't be measured.

Insert/Remove Insoles

Make sure that you remove your current/old insoles before you insert the GMR insoles.
If you require orthotic insoles for your shoes, you should consult your orthopedic medical professional before using the GMR insoles
Make sure you test if the insoles fit in your boots before you take any further steps. If they do not fit then follow the return/exchange process in order to get the right size for your boots. Make sure that the seal of the Jacquard Tag is not broken when returning the product.
You can use the GMR insoles in any shoe as long as the adidas GMR insoles fit inside.

Login / Sign-up

We are storing all the data values that you shared with us when creating your account: email address, gender, date of birth, height and weight in order to provide more accurate results.
Please check if you have an internet connection and using the correct credentials.
In case you forgot your password, please tap on Don't remember? Reset your password. You will be taken to a webview where you can reset the password. Please tap again on Forgotten Your Password? and follow the steps in the screen. An email will be sent to you with a link to reset the password.
If your password is not working either follow the steps above to reset the password or create a new account in the login flow of the adidas GMR app or the adidas app. Please be aware that with a new account all your data of the previous account will not be existing anymore.

Firmware update failed

Firmware is the software on the Jacquard Tag which detects the user's football activity and controls the tag hardware. Firmware can be updated over-the-air using your GMR Mobile App.
The firmware on the tag should not require frequent updates - the firmware will be updated whenever there are improvements and fixes. Some of these are mandatory fixes that have to be applied before you can continue to use the product, while others are optional updates that should be applied at the earliest convenience.
The first time you use the app, we'll ask for your consent to download and install a firmware update. You can change in your settings if you want firmware updates to be downloaded and installed automatically.

LED Patterns

When plugged into a micro-USB, a solid white light indicates the Jacquard Tag is fully charged; a breathing white light means the Jacquard Tag is charging; a breathing amber light means the Jacquard Tag has 20% or less charge and should continue to be charged. A blinking amber, while not plugged into a micro-USB, indicates an error, lost connectivity or a completed factory reset.

Support

If you have any questions please refer first to the FAQs, however if the question cannot be answered jump into our chat service on the GMR app, local adidas website or adidas app.
If you have any technical issues or any questions our chat will try their utmost to support, please use the chat option in the GMR app or via the chat function on the local relevant adidas website.
Chat opening hours vary dependant on country, the chat opening hours can be found on the local relevant adidas website.
If you are unable to resolve your issue through answers in this FAQ page or by chatting with our support teams in the GMR app or on the adidas website, please e-mail the GMR team directly at adidas.gmr@adidas.com.

Deleting Account / Data

Please go to Settings > Manage Accounts and press the button RETRIEVE DATA. adidas will send you all stored data of your profile within 2 weeks.
Please go to Settings > Manage Accounts. You have the option to delete your adidas account and GMR related data by pressing on DELETE ALL ACCOUNTS. If you want to keep your adidas account and delete only GMR related data please press DELETE GMR ACCOUNT.

Returns

Refunds or exchanges will not be issued if the GMR Jacquard Tag seal has been broken, except if the GMR Jacquard Tag is defective. For further conditions on returning products please visit the Returns and Refunds section on the adidas support page.

GMR SAFETY, WARRANTY AND REGULATORY INFORMATION