Our delivery partner is currently experiencing challenges with their distribution services. As a result, we’re experiencing long delays with the fulfillment and shipping of our online orders.
This may mean you have received an order confirmation email, but have not received any further communication. Once your order is processed and dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and link to track your order online. As this relies on our delivery partner to update, there may also be a delay with this information becoming available to you.
We sincerely apologise for this inconvenience and appreciate your patience as we work through this.
View our delivery timeframes HERE.
For more information on your order status, click HERE.
Please note: Due to the overwhelming number of inquiries to our customer service team in recent weeks please expect a delay with a reply.