• Questions?

    Our advisors can help.  

    1800 801 891

    Mon to Fri 7am to 5pm

    * We may use the email address to contact you on your order status.

How do I find the product I'm looking for?

If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and press Enter.

The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various categories on the left hand side of the page displaying your search results; for example Gender, Sports, Price Range or even Colour.

Search Tips:

  • Make sure you spell search words correctly to ensure accurate results.
  • Use multiple words to find specific types of products such as "running shoes".
  • Narrow the results by refining your search to a specific gender or price range.
What if I can't find the product(s) I'm looking for?

The adidas online shop offers the latest and greatest gear that adidas has to offer, however, we do not carry every product that the company makes. If you can't find a product, or we are out of a size, you have a few options:

  • Feel free to call our online shop customer service team (number at the bottom of this page). If we are not getting more, we'll do our absolute best to find a similar product for you.
  • You can also use our store finder on our website to find an adidas store or supplier in your local area. You can then contact them directly to see if they have the product you are looking for.

Why don't you sell all of the products adidas make?

The adidas online shop offers the latest and greatest gear that adidas has to offer. Unfortunately due to the size and scope of our worldwide available product range, it is impossible for us to carry every product that the company makes.


How do I choose the right size?

The sizes displayed on the adidas Online Shop are US sizes for shoes and UK sizes for apparel.

To find which size is best for you, we recommend using our size conversion chart below. If you are not sure which of two sizes to opt for, we recommend getting the bigger size.

International Shoe Size Chart

UK Europe US Men's US Women's Centimetres
3- 36 4 5 22.75
4 36 2/3 4- 5- 22.75
4- 37 1/3 5 6 23.5
5 38 5- 6- 24
5- 38 1/3 6 7 24.5
6 39 1/3 6- 7- 25
6- 40 7 8 25.5
7 40 2/3 7- 8- 25.75
7- 41 1/3 8 9 26
8 42 8- 9- 26.5
8- 42 2/3 9 10 27
9 43 1/3 9- 10- 27.5
9- 44 10 11 28
10 44 1/3 10- 11- 28.5
10- 45 1/3 11 12 28.75
11 46 11- 12- 29
11- 46 2/3 12 13 29.5
12 46 1.3 12- 13- 30
12- 48 13 14 30.5
13 48 2/3 13- 14- 31
13- 49 1/3 14 15 31.25
14 50 14- 15- 31.5
14- 50 2/3 15 32
15 51 1/3 16 32.5
15- 52 33
16 52 1/3 16 33.5
16 52 2/3 16 33.5
17 53 1/3 18 34.5
18 54 2/3 19 35.5

International Clothing Size Chart

Women's
Germany UK France Italy Spain US
28 2 12A 34 28 2XS
30 4 14A 36 30
32 6 34 38 32 XS
34 8 36 40 34
36 10 38 42 36 S
38 12 40 44 38
40 14 42 46 40 M
42 16 44 48 42
44 18 46 50 44 L
46 20 48 52 46
48 22 50 54 58 XL
50 24 52 56 50
52 26 54 58 52 2XL

Men's
Germany UK France Italy Spain US
XS XS XS XS XS XS
S S S S S
M M M M M M
L L L L L L
XL XL XL XL XL XL
2XL 2XL 2XL 2XL 2XL 2XL

Pants and Shorts
Germany UK France Italy Spain US
42 26" 36 42 36 26"
44 28" 38 44 38 28"
46 30" 40 46 40 30"
48 32" 42 48 42 32"
50 34" 44 50 44 34"
52 36" 46 52 46 36"
54 38" 48 54 48 38"
56 40" 50 56 50 40"
58 42" 52 58 52 42"


Which browsers does the adidas online shop support?

The adidas online shop supports Internet Explorer, Firefox, Google Chrome and Safari. If you are having issues with one of these browsers, try clearing your cookies and temporary internet files, then make sure cookies for the adidas website are enabled. This should solve most problems.


What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team (number at bottom of the page) and let the advisor know the details of your order and / or about your open question.

Our online shop customer service team is available Monday through Friday from 7a.m. to 5p.m. Our advisors are happy to assist you.