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1800 801 891
Mon to Fri 7am to 5pm
* We may use the email address to contact you on your order status.
Your order may have been cancelled for a number of reasons. The most common one is if the product that you ordered is unfortunately no longer in stock.
Naturally we do our best to deliver all customer orders, however very occasionally; we do have issues with stock levels. If your order (or part of your order) is cancelled, the relevant amount of money will of course be released or refunded to your bank account. This will be completed within 14 days, but please be aware that your bank may take a few extra days to process the payment.
In order to get a clear understanding why your order was cancelled we recommend you to call our online shop customer service team (contact details here) and they will be able to assist you.
Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order even if it has not been shipped yet. Once you receive your order, you may return any products you don't want by following our Return Policy.
Your delivery address may be changed, but it depends on the time passed by after you have placed the order at our online shop. Once you have received your shipping confirmation email please call our online shop customer service team (contact details here) and let the advisor know your order number and the shipping address. Our customer service advisor will get in touch with our carrier on your behalf and ask if it's still possible to change your shipping address. Please note that a change is normally only possible if your order is not out for delivery. A change of address can delay the delivery by 1-2 working days.
To add a product to your bag, choose the size and colour you want, then select how many you want to buy before clicking the 'Add to Bag' button.
To make changes to your shopping bag, click the 'Checkout' icon at the top of the page. Now you can adjust the quantity of any item in your bag, or completely remove items.
When you've finished making changes, click the 'Continue Shopping' button to return to the online shop.
Unfortunately we are unable to exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
The sizes displayed on the adidas Online Shop are US sizes for shoes and UK sizes for apparel.
To find which size is best for you, we recommend using our size conversion chart below. If you are not sure which of two sizes to opt for, we recommend getting the bigger size.
|UK||Europe||US Men's||US Women's||Centimetres|
At the present time orders can only be placed via our online shop.
Feel free to call our online shop customer service team (contact details here), and let the advisor know what products you are interested in purchasing. They can then talk you through the process of placing your orders online.
Our simple checkout process is designed to help you complete your order and finalise your online shopping visit quickly and easily.
After you have placed your order at the adidas online shop, you will receive the following E-mail messages:
You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will be contacted by our customer service representatives.
This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information.
Once your order has been shipped you will receive an invoice for your order.
Your returned order was received at our warehouse. Your refund will be initiated, following any necessary inspections.
If you have received an incorrect product, we recommend you contact our customer service advisors (contact details here) and let the representative know the details of your order and they will then assist you further. They are available Monday through Friday from 7am to 5pm.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team (contact details here) and let the advisor know the details of your order and / or about your open question.
Our online shop customer service team is available Monday through Friday from 7a.m. to 5p.m. Our advisors are happy to assist you.