Our advisors can help.
1800 801 891
Mon to Fri 7am to 5pm
* We may use the email address to contact you on your order status.
Ordering Online should be as easy as ABC. If you do have any questions, we hope you will find the answers here.
Placing an order
It is only possible to order your adidas products from us by using the checkout feature of www.adidas.com.au. Please click here to learn how to do this.
Once you've placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you've saved your information and opened an account at www.adidas.com.au, you can view all of the past adidas orders you've placed on that account.
Access your full Order History by clicking on My Account and entering your username and password. If you want to learn how to sign up for an account, click here.
Cancelling your order
We are sorry, but we cannot cancel your order, even if it has not shipped yet. After you have placed an order, your order begins to process. Once you receive your order in the mail, you may return any products you don't want by following our Return Policy.
On www.adidas.com.au you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.
Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.